Repair Page

The Repair Page is designed to manage the repair process for inventory items. This manual provides step-by-step instructions on how to use the Repair Page to record repair actions, update item statuses, and maintain a detailed history of repairs.

Overview

The Repair Page allows users to:

1. Select and search for items needing repair.

2. Record repair errors and details.

3. Update the repair status and result.

4. Add comments and notes.

5. View the history of actions.

Step-by-Step Instructions

1. Selecting Location and Item

   • Select Location: Use the dropdown menu at the top to select the repair location (e.g., RP101 - Repair 1 - 301).

   • Search for Item: Enter the WMS Number or use the search field to locate the item requiring repair. Click the Search button to populate the item details.

2. Item Details

   • The following item details will be displayed:

     • Update Date: Date and time of the last update.

     • RMA#: Return Merchandise Authorization number.

     • Dealer: Dealer information.

     • SKU: Stock Keeping Unit.

     • WMS Number: Warehouse Management System number.

     • Original S/N: Original serial number.

     • Model: Model number of the item.

     • Is Spare Part: Indicates if the item is a spare part.

     • Note: Any notes associated with the item.

     • Comment: Additional comments about the item.

     • QC Count: Number of QC checks performed.

     • Repair Count: Shows how often an item has been repaired, ensuring reliability and compliance limits.

3. Recording Repair Errors

   • Select Repair Error: Use the dropdown to select the type of repair error.

   • Error Detail: Enter details about the error.

   • Select Repair Location: Choose the repair location if the item requires repair.

   • Area Detail: Provide additional details about the repair area.

   • Completed Checkbox: Check this box if the repair process for the error is completed.

   • Click the green + button to add the repair error to the list.

4. Repair Result

   • Select Repair Result: Use the dropdown to select the repair result (Repair., Repair Hold, Repair Complete).

   • Repair Results and Meanings

     • Repair

       1. Meaning: The repair process is not complete.

       2. Action: Continue with the repair process as needed.

       3. System Behavior: The item's status remains as "Repair" until further action is taken.

     • Repair Hold

       1. Meaning: The repair process cannot continue, typically due to awaiting parts or other issues preventing completion.

       2. Action: Pause the repair process until the necessary parts or issues are resolved.

       3. System Behavior: The system will change the item status to "Repair Hold". Users must resolve the issue preventing the repair and update the status accordingly once the process can resume.

     • Repair Complete

       1. Meaning: The repair process is complete.

       2. Action: The item needs to undergo a quality control (QC) check again.

       3. System Behavior: The system will change the item status to "QC". Users need to perform a QC check on the item to ensure it meets the required standards before returning it to inventory or shipping.

     • "Pending Scrap"

       1. Meaning: This item is beyond repair.

       2. Action:

          1. The system will change the item status to "Pending Scrap".

          2. This indicates that the item is not repairable and should be scrapped.

5. Select Location for Updated Items

   • Select Location: Choose the new location for the item after repair.

     • Please note that selecting a new location is not necessary. The system will automatically record that the item remains at the Repair location.

   • Search or Scan Field: Enter or scan the new location details.

   • Click the + button to add the location.

6. Comment Section

   • Comment: Add any additional comments or notes about the repair process.

7. Additional infoThe "Additional Info" section on the Repair page is designed to capture detailed information about any changes made to an item during the repair process. This section is crucial for recording modifications, updates, or issues related to the item being repaired. Below is a guide on how to fill out this section.

   • Overview of Fields:

     • Current SKU:

       1. Description: This field displays the current SKU (Stock Keeping Unit) of the item being repaired.

       2. How to Use: This field is usually auto-filled based on the item selected for repair and is not editable.

     • New SKU:

       1. Description: If the item’s SKU is changed during the repair process (e.g., due to a part replacement or upgrade), you can select the new SKU from this dropdown.

       2. How to Use:

          1. Click on the dropdown and select the appropriate new SKU if applicable.

          2. If the SKU remains the same, you can leave this field as is.

     • Color Changed:

       1. Description: This field is used to note if the color of the item has been changed during the repair.

       2. How to Use:

          1. Enter the new color if the item’s color was changed.

          2. Leave it blank if there is no change in color.

     • UID Firmware Version:

       1. Description: Record the UID (Unique Identifier) Firmware version if it has been updated during the repair.

       2. How to Use:

          1. Enter the new UID Firmware version if applicable.

          2. Leave this field blank if there were no firmware updates.

     • Firmware:

       1. Description: Capture any changes to the item's firmware.

       2. How to Use:

          1. Enter the firmware version if it was updated or changed.

          2. If no changes were made, this field can be left blank.

     • Service Bulletin Fields (1-4):

       1. Description: These fields are available to record any service bulletins applied during the repair process. Service bulletins usually include updates or advisories issued by the manufacturer.

       2. How to Use:

          1. Enter the relevant service bulletin information in each field.

          2. If no service bulletins were applied, you can leave these fields blank.

     • If Unrepairable, Please Fill in the Below:

       1. Description: Use these fields if the item is determined to be unrepairable.

       2. Fields:

          1. Description of the discontinued part: Describe the part that caused the item to be deemed unrepairable.

          2. Part Number of the discontinued part: Enter the part number of the discontinued or failed component.

       3. How to Use:

          1. Fill in both fields if the item cannot be repaired due to a specific part failure.

          2. Leave these fields blank if the item was repaired successfully.

     • If Battery Issues, Please Fill in the Below:

       1. Description: These fields are used to document any battery-related issues and changes.

       2. Fields:

          1. Battery Model: Enter the model of the battery if it was replaced or serviced.

          2. Battery Serial Number: Record the serial number of the new or existing battery.

       3. How to Use:

          1. Complete these fields if battery issues were addressed during the repair.

          2. Leave blank if no battery issues were involved.

     • Final Step:

       1. SAVE:

          1. After filling in all the necessary fields, click the "SAVE" button at the bottom of the section to store the information.

          2. Make sure all relevant data is entered before saving to ensure complete and accurate repair records.

8. Viewing Repair History

   • This section will be explained later, after the repair and cleaning processes have been covered.

9. Save

   • Ensure all fields are filled out correctly and click the Save button to save the repair details and update the item status.